Understanding booking requests
A request and a confirmed booking are different stages.
The client requests care
Submitting a request lets the business know the service and dates you would like. It does not confirm a place.
The business reviews it
The care team checks availability, pricing and the information needed for care, then responds to your request.
Respond if an action is needed
Open any information request or proposed change from your care team and submit your response in the app.
Keep the conversation connected
If plans change or you have a question, message the business so it can review the right booking.