Business Subscription Terms

1. The parties and the agreement

PawPlanner is supplied by Daniel Jenkins trading as PawPlanner ("PawPlanner", "we", "us" or "our"), whose address for legal notices is 6 Claygate Way, Eastfield, Scarborough, YO11 3FH, United Kingdom. The customer is the business identified during account creation or checkout ("Customer", "you" or "your").

These Business Subscription Terms, the order or checkout summary, the Data Processing Addendum, Acceptable Use Policy and Service, Support and Backup Policy form the Agreement. If they conflict, the order of priority is: the order summary, Data Processing Addendum for personal-data matters, these terms, the Service Policy, then the Acceptable Use Policy.

The Agreement is formed when an authorised person accepts these terms on behalf of the Customer and PawPlanner confirms the account or subscription. A person accepting confirms that they are at least 18, are acting wholly or mainly for business purposes, and have authority to bind the Customer. If you are not acting for business purposes, do not subscribe and contact us before continuing.

2. What PawPlanner provides

PawPlanner provides hosted software for managing dog-care business records, clients, dogs, booking requests and bookings, messages, care updates, invoices and payment records. The features and active-client capacity included in your plan are described in the order summary and pricing page.

PawPlanner is a software provider. We do not provide dog boarding, daycare, walking, veterinary care, emergency response, accounting, tax, legal, insurance or payment-advice services. We are not a party to contracts between the Customer and its clients and do not guarantee the suitability, safety, legality or performance of any care service.

3. Accounts and authorised users

You must provide accurate account and billing information, keep it current, protect login credentials, use named accounts, and promptly remove access that is no longer required. You are responsible for activity carried out through your authorised users except to the extent caused by PawPlanner's breach of the Agreement.

You must notify us promptly if you suspect unauthorised access or compromised credentials. You may give access only to staff, contractors and invited clients who need it for your business. Their use remains subject to this Agreement and the applicable client-app terms.

4. Customer responsibilities

You remain responsible for operating your care business and for all decisions made using the Service. PawPlanner is an organisational aid, not a safety-critical or emergency system. You must independently check bookings, capacity, addresses, access instructions, vaccinations, medication, allergies, behaviour notes, collection authority and other information needed for safe and lawful care. Do not rely solely on an alert, notification, calendar sync or mobile device when harm could result.

You are responsible for your client contract and terms, privacy information, consents or other lawful bases, licences, insurance, staff, safeguarding, invoicing, tax treatment and regulatory compliance. You must ensure that Customer Data is accurate, lawful, proportionate and not retained longer than necessary.

5. Plans, trial, fees and tax

A new paid subscription includes the 14-day trial shown at checkout. A valid payment method is required. The selected monthly or annual subscription starts automatically when the trial ends unless it is cancelled before then. Creating an account without completing checkout does not start a trial.

Fees, billing interval, renewal date, client capacity and any tax are shown before checkout and confirmed by Stripe. Fees are payable in advance. PawPlanner is not currently VAT registered and does not add VAT; this will change if tax law or our registration status requires it. The Customer remains responsible for its own taxes and accounting.

Plans renew automatically for successive periods equal to the selected billing interval until cancelled. We may change fees for a future renewal by giving at least 30 days' notice. If you do not agree, you may cancel before the new price applies.

6. Cancellation, plan changes and refunds

You may cancel through the billing controls made available in PawPlanner or by contacting us. Cancellation takes effect at the end of the current trial or paid billing period unless the checkout or billing portal clearly states otherwise. You retain paid access until that date.

Except where law requires otherwise or PawPlanner expressly agrees, fees already paid are non-refundable and unused time is not credited. A plan change, credit or proration applies as shown before confirmation. Business customers do not receive a statutory consumer cooling-off period solely because the contract was made online.

7. Failed payment and suspension

If payment fails, we may retry collection and give a seven-calendar-day grace period. After grace, we may restrict new or editing activity while preserving the read, export and active-care continuity access described in the Service. A successful payment may restore full access after provider confirmation.

We may suspend or restrict access immediately where reasonably necessary to protect security, prevent unlawful or abusive use, respond to a legal requirement, protect another customer, or address a material breach. Where lawful and practicable, we will explain the reason and give an opportunity to remedy it.

8. Customer Data and data protection

As between the parties, the Customer retains its rights in Customer Data. The Customer instructs PawPlanner to host, copy, transmit, display, back up and otherwise process Customer Data only as needed to provide, secure, support and improve the subscribed Service, comply with the Agreement and law, and follow documented instructions.

For client, prospect, staff, dog, booking, care, message and invoice data entered for the Customer's purposes, the Customer is normally the controller and PawPlanner is its processor. The Data Processing Addendum applies. PawPlanner is an independent controller for its own account, subscription, payment, fraud-prevention, platform-security, support and legal records, as described in the Privacy Notice.

9. Third-party services

The Service may interoperate with providers such as Stripe, Google, hosting, storage and email services. Their availability and their own terms or privacy practices are outside PawPlanner's control. Enabling an optional integration instructs us to exchange the information needed to operate it. You are responsible for your separate relationship with that provider where applicable.

Payment details are entered directly with Stripe. PawPlanner does not receive or store the full payment-card number. A calendar sync is a convenience copy and is not the authoritative booking record.

10. Availability, maintenance and backups

We will use reasonable care and skill to provide the Service and maintain security and recovery measures appropriate to the risk. Unless an order expressly includes a service-level agreement, the Service has no guaranteed uptime, response time, recovery time or service-credit commitment.

The Service may be unavailable, delayed or degraded because of maintenance, releases, defects, internet or supplier failures, cyber incidents, capacity constraints, emergency work or events outside reasonable control. We will use commercially reasonable efforts to restore material failures and give notice of planned maintenance where practicable.

We intend to operate and test backups and disaster-recovery procedures, but no backup system can guarantee that every item will be recoverable or that no data will be lost between recovery points. You should regularly export and securely retain any records you cannot reasonably recreate, subject to data-protection law. Our Service, Support and Backup Policy gives more detail. Nothing in this clause removes either party's legal duties to protect personal data.

11. Intellectual property and licence

PawPlanner and its licensors own the Service, software, branding, documentation and all related intellectual-property rights. During the subscription, we grant the Customer a limited, non-exclusive, non-transferable and revocable right to let authorised users access the Service for the Customer's internal business operations.

You must not copy, sell, sublicense, scrape, reverse engineer, bypass security or access controls, build a competing dataset or service from the Service, or remove proprietary notices, except to the limited extent a restriction is prohibited by law. Feedback may be used without restriction or payment, but we will not identify you publicly without permission.

12. Confidentiality

Each party must protect the other's non-public business, technical and security information using at least reasonable care and use it only for the Agreement. This does not cover information that is public without breach, was already lawfully known, is independently developed, or is lawfully received without confidentiality duty.

A party may disclose confidential information where law requires it, after giving notice where legally permitted. These duties continue for three years after termination, and for trade secrets and personal data for as long as the information remains protected by law.

13. Ending the Agreement and data return

Either party may terminate for an uncured material breach after giving 14 days' written notice, or immediately if the other becomes insolvent, ceases business, or a serious breach cannot be remedied. PawPlanner may terminate a free or trial account on reasonable notice, subject to data-protection duties.

When the subscription ends, access may become restricted. The Customer should export its data before the end date and during any export window made available. On the Customer's written choice and subject to legal retention duties, PawPlanner will return or delete Customer Personal Data in accordance with the Data Processing Addendum and retention schedule. Data in protected backups may remain beyond use until overwritten in the ordinary backup cycle.

14. Warranties and disclaimers

Each party warrants that it has authority to enter the Agreement. PawPlanner warrants that it will provide the Service with reasonable care and skill and materially in accordance with its published description.

Subject to those express promises and rights that cannot lawfully be excluded, the Service is provided on an 'as available' basis. We do not warrant that it will always be uninterrupted, error-free, compatible with every device or integration, or that every notification, message, sync, backup, calculation or record will always be delivered, complete or recoverable. The Customer must check outputs before relying on them.

15. Liability

Nothing in the Agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, or any other liability that cannot lawfully be excluded or limited.

Subject to that sentence, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, business opportunity or business interruption. PawPlanner is not liable for loss or corruption of data to the extent caused by the Customer, an authorised user, a client, a third-party integration or an event outside PawPlanner's reasonable control.

Subject to the first sentence, PawPlanner's total aggregate liability arising from the Agreement in any rolling 12-month period is limited to the fees paid or payable by the Customer for the Service in that period. For a free or trial account, the cap is £100. The cap does not reduce the Customer's obligation to pay fees due. Each limitation applies only so far as it is reasonable and permitted by law.

16. Customer indemnity

The Customer will indemnify PawPlanner against third-party claims, damages and reasonable costs arising from the Customer's dog-care services, unlawful Customer Data, infringement caused by Customer Data, or use of the Service in material breach of the Agreement. This does not apply to the extent the claim was caused by PawPlanner's breach, negligence or wilful misconduct. PawPlanner must give prompt notice and reasonable control of the defence, and the Customer may not settle in a way that admits liability for PawPlanner without consent.

17. Changes to the Service or terms

We may improve or change the Service, provided we do not materially reduce the core paid service during a current paid period without a valid legal, security or operational reason. We may update these terms for law, security, provider or product changes. We will give reasonable advance notice of a material adverse change and state when it takes effect. If a change materially disadvantages you, you may cancel before it takes effect; changes required urgently by law or security may apply sooner.

18. General

Contract and legal notices to PawPlanner must be sent to daniel@jenkinsinteractive.com and 6 Claygate Way, Eastfield, Scarborough, YO11 3FH, United Kingdom. We may send notices to the owner email on the account. Notices are treated as received when delivery is confirmed or, for email, on the next working day unless a delivery failure is received.

Neither party may assign the Agreement without the other's consent, not to be unreasonably withheld, except as part of a sale or transfer of substantially all of its relevant business, provided the successor can perform the obligations. PawPlanner may use subcontractors but remains responsible as stated in the Agreement.

The Agreement is the entire agreement about the Service and replaces earlier discussions. Failure to enforce a term is not a waiver. If a term is unenforceable, it will be adjusted only as far as needed and the rest remains effective. No person other than the parties has a right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

The Agreement and non-contractual disputes are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory law requires otherwise.