A little guidance goes a long way

Let’s make it simple.

Helpful starting points for business owners and their clients.

For businesses

Getting your business ready

The useful details to have to hand before setting up.

Read the guide
For clients

Joining as a client

An invitation connects you to the right care business.

Read the guide
For everyone

Understanding booking requests

A request and a confirmed booking are different stages.

Read the guide
For everyone

Invoices and payment records

Understand deposits, instalments, the next payment and the total balance.

Read the guide
The useful things to know

Frequently asked.
Simply answered.

Who is PawPlanner for?

PawPlanner helps UK kennel owners, home boarders, daycare businesses and dog walkers manage bookings, room planning, care records, clients and payments.

What is included in each plan?

All available features and client app access are included in Starter, Growth and Pro. Plans differ by active-client allowance, so choose around the size of your business.

What counts as an active client?

An active client uses one slot, regardless of dogs or bookings. Archived client records don’t use a slot.

How does the 14-day trial work?

Choose a monthly or annual plan and add a payment method in secure Stripe Checkout. Your 14-day trial begins when checkout confirms the subscription. Billing starts automatically after 14 days unless you cancel before the trial ends.

Can my clients use PawPlanner too?

Yes. Invite owners to their household to request care, message your team, view invoices and submit dog profile updates.

Explore the client app

Can I pay annually?

Yes. Annual billing saves 15% compared with 12 monthly payments. Starter is £204, Growth £306 and Pro £510, paid once per year. The full annual amount is shown before you choose.

Does PawPlanner collect card payments from my clients?

Yes, with Stripe connected and online payments enabled. Clients pay through the invoice’s payment link. Your team can also record bank transfers and cash.

Can I cancel my subscription?

Yes. Cancel at any time; cancellation takes effect at the end of your current billing period. Cancel before your trial ends to avoid the first subscription charge.

Are Stripe payment fees included in my subscription?

Stripe’s applicable processing fees for client card payments are separate from your PawPlanner subscription. Client care payments go through your connected Stripe account.

Can I offer deposits and payment plans for dog care?

Yes. Set deposit and instalment amounts and due dates on one invoice. Clients see their schedule, next payment and total balance, and make each payment themselves. Enabled reminders follow the due dates.

See payment plans and a worked example

Can I see an example invoice?

Yes. Open or download the actual app-generated PDFs on the Invoices & payments feature page. They use fictional preview data and include part-payment and instalment examples.

View the example PDFs

Does PawPlanner send automatic email reminders?

Enabled invoice reminders go three days before the next payment is due; booking reminders go two days before care. Overdue and quote-expiry reminders are optional. Timed emails run at 09:00 in your business timezone and respect client reminder preferences.

Explore payment reminders

Can I receive a daily business summary?

Yes. Enable a daily operations email covering invoices fully paid in the past 24 hours, booking requests awaiting review and accepted quotes ready to convert. It is sent at 09:00 in your business timezone when there is something to report.

See the daily operations email

Does PawPlanner integrate with Google Calendar?

Yes. Confirmed bookings, changes and cancellations automatically update a separate Google calendar, with optional availability blocks. Sync runs from PawPlanner to Google Calendar; edit bookings in PawPlanner.

Explore Google Calendar sync

Still have a question?

Contact us about PawPlanner. For a booking, care arrangement or client invoice, please speak to your care business.

Get in touch