Help & answersFor clients

Joining as a client

An invitation connects you to the right care business.

  1. Use your care team’s invitation

    Open the invitation sent by your dog-care business. Check the business name before continuing.

  2. Use the correct login

    If you already have a PawPlanner account, the invitation can add the client profile to that login. You should not need to share your password with the business.

  3. Check your dog’s information

    Review the profile and send any missing details or changes for your care team to approve.

  4. Ask for a new invitation if needed

    If a link has expired or the business name is not right, contact your care team. Never forward your invitation link to someone else.

Need a hand?

Never share passwords or invitation links in a support message.

Contact PawPlanner